The Corporate Housing Support Playbook
What Every Operator Needs to Know
Build an operation that delivers ready the same way every time, on one unit or a hundred — and can prove it in writing.
Twenty-four years of turns, inspections, provisioning, and 2 a.m. calls, written down, so the next operator doesn't have to learn it the expensive way.
Fourteen chapters · Seven appendices · Two free worksheets
Hardcover · 6 × 9 · 2027
Nobody has a playbook.
Almost everyone in this industry is figuring it out the same way I did in 2001. Trial and error. Expensive mistakes. Long nights. A unit comes back trashed, and you swear you'll never let that happen again — and then six months later, a different unit comes back trashed in a different way. That's not a people problem. That's a playbook problem. From the Introduction
Not clean. Not finished. Not stocked. Ready.
A unit is ready when it meets five pillars, in order, every time — and someone has confirmed it in writing. The book defines each pillar, shows what it looks like in a real unit, and gives you the checklists to hold your team to it.
The five-pillar readiness standard, taught chapter by chapter. Four of five is not ready.
Who it is for
Operators. If you run a corporate housing support company, manage units for a provider, oversee readiness teams, or you're a property manager who has realized corporate housing isn't “regular rental with a higher price tag,” this book is for you.
If you're newer to the industry, it will save you years. If you've been in it a while, you'll find a dozen things you wish someone had told you when you started.
What it is not
Not a motivational book. Not a book about mindset. Nothing about visualizing your dream portfolio.
It is a book about the work. What it takes to deliver a unit a Fortune 500 relocation manager would book again without thinking twice, and what it takes to keep doing it on one unit, then ten, then a hundred.
Five parts. Fourteen chapters. The whole operation.
Some chapters read like a story across a table. Some read like a field manual. Every one ends by handing you to the next.
- 1What Corporate Housing Support Actually Is
- 2Defining “Ready”
- 3Readiness Execution: From Vacant to Guest-Ready
- 4Inspection and Quality Control
- 5Turnovers and the Truth About Wear
- 6Vendors: Hiring, Firing, and Keeping the Good Ones
- 7Team Members: Training, Accountability, and Culture
- 8Clients: Providers, Property Managers, and Relocation Teams
- 9Pricing Your Services
- 10Margins, Invoicing, and Cash Flow
- 11Technology and Systems
- 12Scaling from One Unit to Many
- 13The Failure Points No One Warns You About
- 14The Long Game: Building a Durable Operation
Plus seven appendices: the readiness checklist, a sample inspection form, a sample housekeeping task list, vendor and team evaluation worksheets, a glossary of industry terms, and the two cost worksheets you can download below.
The worksheets, ready to fill in.
The book prints both of these in full. Here they are as Excel files, with the totals already wired, so you can run the numbers on a real unit tonight.
Cost-Per-Unit Worksheet
Reconstruct the true cost of a single engagement: direct costs, transportation, labor, and your unit's share of overhead. Then set it beside what you charged.
DownloadMonthly Margin Check Worksheet
Three engagements, real numbers, end of every month. Expected margin against actual, and a diagnosis for whatever pattern shows up.
DownloadFree. No sign-up. Use them, copy them, hand them to your team.
The book ships in 2027.
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Can't wait? The worksheets are free today.